Terms and Conditions for Man With Van North End

These Terms and Conditions set out the basis on which Man With Van North End provides moving, delivery, transport, and related service support to customers in the UK. By placing a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. These terms are written to create a fair and transparent service relationship and should be read carefully before any service is arranged.

The terms apply to all standard van services, including domestic removals, single-item transport, furniture movement, collection and delivery work, and other agreed van-based services. In these terms, references to “we,” “us,” and “our” mean Man With Van North End, while references to “you” and “your” mean the customer, hirer, or person making the booking. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and accepts responsibility for the booking.

Nothing in these Terms and Conditions is intended to limit any rights that cannot lawfully be excluded under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are intended for general service use and are not a substitute for specific legal advice where a particular dispute or circumstance requires it.

Booking process begins when you provide details of the service required, including the collection and delivery points, the type and amount of items to be moved, preferred dates or times, access conditions, and any special handling requirements. We may ask for photographs, measurements, parking information, floor levels, lift availability, or item descriptions so that we can assess the work accurately. Any quotation given before a full inspection is based on the information supplied by you and may change if the actual job differs from the description provided.

A booking is only confirmed when we have accepted the job and, where requested, received a deposit, advance payment, or written confirmation by message or email. Until confirmation is issued, no fixed reservation is guaranteed. We reserve the right to decline any job that is unsafe, unlawful, impractical, or outside our operating capacity. If we arrive and the service details differ materially from those agreed, we may revise the price, amend the scope of work, or, where necessary, refuse to proceed.

It is your responsibility to ensure that all information supplied during the booking process is complete and accurate. This includes clear instructions about access, parking restrictions, fragile items, restricted roads, time-sensitive delivery windows, and any items requiring dismantling or special protection. If incorrect or incomplete details cause delay, extra labour, waiting time, additional fuel use, or the need for an extra vehicle or staff member, these additional costs may be charged to you.

Payments must be made in the manner agreed at the time of booking or on completion of the service, as applicable. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where required by law. Quotes are generally based on labour time, vehicle use, distance, waiting periods, and any agreed extras such as packing materials, dismantling, reassembly, or stair carry charges. Any estimate is given in good faith but may be adjusted if the service is extended or altered by events outside our control or by changes requested by you.

We may require a deposit to secure your booking, particularly for larger jobs, short-notice work, or services involving reserved time slots. Deposits are normally deducted from the final balance unless stated otherwise. The remaining balance must be paid immediately after the service is completed unless we have agreed a different payment arrangement in writing. We reserve the right to withhold completion documents, continue to charge waiting time, or suspend further work if payment is overdue or if there are reasonable grounds to believe payment will not be made.

Late or failed payments may lead to recovery action and any reasonable costs incurred in recovering the debt may be added to the amount due, subject to applicable law. If a card payment, bank transfer, cash payment, or other payment method is reversed, cancelled, or disputed without lawful reason, you remain liable for the full outstanding amount. We may also charge for administration caused by chargebacks or payment failures where permitted by law. Any discount, special rate, or promotional price is valid only for the specific booking to which it relates and does not create a right to the same pricing on future work.

Cancellations and amendments must be notified as soon as possible. If you wish to cancel or change a booking, you should do so in writing or by another agreed method so that the request can be recorded. The amount charged on cancellation may depend on how much notice is given, whether the booking involved a reserved time slot, and whether any costs have already been incurred. Where a deposit has been taken, it may be non-refundable in whole or in part if cancellation occurs after work has been reserved, especially for short-notice bookings or where we have turned away other work.

We may cancel, reschedule, or suspend the service if circumstances arise that make performance impossible, unlawful, unsafe, or impractical. These circumstances may include vehicle failure, severe weather, road closures, staff illness, accidents, access restrictions, unsafe premises, or events beyond our reasonable control. In such cases, we will aim to notify you promptly and, where reasonably possible, offer an alternative date or time. We will not be responsible for losses arising from a cancellation or delay caused by events outside our control, provided we have taken reasonable steps to minimise disruption.

If you are not present at the agreed time, fail to provide access, or are unable to proceed with the booked service, we may treat the booking as cancelled or charge waiting time, wasted journey costs, or a minimum call-out fee. Any amendment requested by you may result in a revised quote. We are not obliged to accept amendments that materially increase risk, time, or operational cost.

Liability is limited to the extent permitted by law. We will take reasonable care in handling your items and performing the service, but you remain responsible for ensuring that goods are properly packed, labelled, and fit for transport unless we have expressly agreed to pack or prepare them. Fragile, valuable, antique, high-value, sentimental, or irreplaceable items should be declared in advance. You should also ensure that any items requiring specialist handling are identified before the booking begins.

We are not liable for pre-existing damage, normal wear and tear, deterioration, or damage caused by faulty packing, unsuitable containers, hidden defects, or inherent weakness in an item. Where we agree to move items to or from upper floors, tight spaces, or difficult access points, you accept the increased risk of minor scuffs, marks, or handling-related issues that may arise despite reasonable care. We will not be responsible for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim for loss or damage is made, you must notify us within a reasonable time and provide supporting evidence, including photographs where possible. We may inspect the item, packaging, site conditions, and any relevant circumstances before deciding whether any liability applies. Any compensation, where payable, will be limited to the reasonable repair cost, replacement value, or a fair reduction in the service charge, as appropriate and lawful.

Waste regulations must be followed at all times. If our service includes removal, transport, or disposal of unwanted items, you must tell us exactly what is to be taken away and confirm whether any materials may be classed as waste, recycling, reusable furniture, electrical items, or hazardous items. We do not accept responsibility for identifying waste categories unless this has been specifically agreed in advance. The customer remains responsible for ensuring that all items handed over for removal are lawful to collect and dispose of.

You must not place in our vehicle any items that are prohibited, unsafe, or subject to special legal controls unless this has been expressly approved by us and may lawfully be transported. This includes, without limitation, asbestos, chemicals, pressurised containers, oils, fuels, clinical waste, unidentified liquids, explosives, firearms, batteries requiring specialist handling, or any other regulated material. If such items are discovered after loading has begun, we may stop work immediately, remove the item from our vehicle, and charge for time, delay, and disposal-related disruption where permitted.

Where disposal services are offered, all waste will be handled in accordance with applicable UK waste legislation and duty-of-care requirements. You must provide accurate information about the origin and nature of the waste so that lawful disposal arrangements can be made. We may refuse to collect items that appear contaminated, dangerous, or improperly described. If you instruct us to leave waste at an unauthorised location or dispose of it unlawfully, we will decline the instruction and may report the matter where required by law.

Customer responsibilities include ensuring that premises are accessible, that parking arrangements are available or permitted, and that items are ready at the agreed time unless otherwise arranged. You must have authority to enter the premises or arrange for another responsible adult to be present. If keys, access codes, permits, or parking suspensions are needed, these must be supplied in advance. Delays caused by missing access, incorrect addresses, or unavailable lifts may be charged as waiting time or additional labour.

You are also responsible for securing pets, protecting floors where appropriate, and removing obstacles that could reasonably hinder the service. If you request dismantling, reassembly, disconnecting, reconnecting, or moving of appliances, you must ensure that such tasks can lawfully be performed and that any specialist tradesperson is used where needed. We may refuse to disconnect gas, electrical, water, or other regulated services unless we are specifically authorised and qualified to do so under the relevant rules.

Force majeure and general provisions apply where performance is delayed or prevented by events beyond our reasonable control. These may include extreme weather, fire, flood, industrial action, government restrictions, public emergencies, or network failures. We will take reasonable steps to resume services as soon as practicable, but we shall not be liable for delays or failures caused by such events. If a force majeure event continues for a significant period, either party may be entitled to cancel the affected booking without further liability except for services already provided.

The agreement between you and Man With Van North End constitutes the entire understanding relating to the booked service and supersedes any previous discussions, quotations, or informal arrangements unless confirmed in writing. Any variation to these Terms and Conditions must be agreed by us in writing. If we do not immediately enforce any provision, this does not mean we waive the right to enforce it later. A failure to exercise a right or remedy shall not prevent us from doing so in the future.

If any term is found to be unenforceable, the remaining terms shall remain effective. The headings used in this document are for convenience only and do not affect interpretation. Where a term may be read in more than one way, it shall be interpreted in a manner that is lawful and, so far as possible, consistent with the overall purpose of providing a fair, reliable, and professional van service. Customers are encouraged to review these terms before confirming a booking so that expectations are clear on both sides.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related matter shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory law. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms as the basis of the service relationship.