Man with Van North End Privacy Policy
This Privacy Policy explains how Man with Van North End collects, uses, stores and protects your personal data when you contact us, request a quote or use our services. It applies to all Man with Van North End customers in the North End area, as well as anyone who communicates with us in relation to our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Who we are and scope of this policy
Man with Van North End provides man and van, removals and related transport services in the North End area. This Privacy Policy applies to all customers, prospective customers and individuals acting on behalf of business customers who interact with us in connection with these services.
By using our services or contacting us, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time and will always process personal data in accordance with the version in force at the time of processing.
Personal data we collect
We only collect personal data that is relevant and necessary for the provision of our services and the operation of our business. The types of personal data we may collect include:
Identification and contact details: name, address, service address, billing address, postcode, and other location details you provide so that we can deliver or collect items.
Communication details: information you provide when contacting us by phone, contact form, messaging service or in writing, including the content of your enquiry, quote request or booking.
Service and booking information: date and time of your move or delivery, pickup and drop-off locations, access details, inventory descriptions, special instructions and any related notes needed to complete the job.
Payment-related information: payment status, payment method type and transaction records relating to services you purchase from us. We do not store full payment card details; these are handled by our payment processors.
Technical and usage information: basic information about how you interact with our website or online forms, such as pages visited and the time and date of your visit. This may include the use of cookies or similar technologies where permitted by law and your browser settings.
How we collect your data
We collect personal data directly from you when you contact us to request information or a quote, make a booking or use our services. This may be by phone, online forms, messaging services, or in person.
We may also receive personal data where a third party books services on your behalf, for example when an agent or family member provides your details to arrange a move. In such cases, we rely on the third party to ensure that you have been informed and have authorised the sharing of your data.
Lawful basis for processing
We process your personal data only where we have a lawful basis to do so under the UK GDPR. Depending on the context, we may rely on the following legal bases:
Performance of a contract: to take steps at your request before entering into a contract, and to provide and manage our services once you have made a booking. This includes booking administration, communications about your move, and handling payments.
Legitimate interests: to operate and improve our business, respond to enquiries, manage customer relationships, ensure the security of our services, and prevent fraud or misuse. We always balance our legitimate interests against your rights and freedoms.
Legal obligation: to comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations and the handling of complaints where required by law.
Consent: where required by law, for example for certain types of direct marketing or the use of certain optional cookies. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide quotes and discuss your requirements.
To create, confirm and manage bookings, including scheduling and route planning.
To provide our man and van and removals services, including contacting you on the day and following any specific instructions you give us.
To manage billing, process payments via our payment processors and handle refunds where applicable.
To maintain our business records, manage customer accounts and deal with any complaints or disputes.
To improve our services, for example through internal analysis and staff training.
To comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities where required.
Data sharing and processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors: We may use third party providers to support our operations, such as payment processing companies, IT and hosting providers, email and communication tools, route planning or job management software and accounting or administrative support. These organisations act as data processors and may only process your personal data on our instructions and for the specified purposes. They are required to keep your data secure and confidential.
Professional advisers: We may share relevant information with professional advisers such as accountants or legal advisers where necessary to obtain advice or manage our business.
Authorities and legal requirements: We may disclose personal data if we are required to do so by law or in response to a valid request from a public authority, or where this is necessary to protect our rights, property, safety or that of our customers or other persons.
If we were ever to restructure or transfer our business, we may share personal data with another organisation as part of that process, in accordance with applicable data protection laws.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period will depend on the nature of the data and our legal and operational obligations.
In general, we retain customer and booking records for a period that allows us to manage ongoing services, respond to queries, handle potential disputes and comply with tax and accounting requirements. Once data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
International transfers
Where we use service providers that operate outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that have different data protection standards. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or other recognised safeguards, to protect your data in accordance with applicable law.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, maintaining appropriate security controls over our systems and requiring our processors to implement suitable security measures.
Your data protection rights
You have a number of rights in relation to your personal data under the UK GDPR. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a valid reason for us to keep it, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our reasons for processing it.
Object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
Request the transfer of certain personal data you have provided to us in a structured, commonly used and machine readable format, where processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process your personal data. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your rights or raise any concerns about how we handle your personal data, you can contact us using the details provided on our website or service documentation. We will respond to all valid requests in accordance with applicable data protection laws.
Complaints
If you are not satisfied with how we have handled your personal data, please contact us so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updates will take effect as soon as they are made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
