Man with Van North End Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van North End provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Service means any removal, man and van, transport, loading, unloading, packing, or related services provided by Man with Van North End.
Customer means the individual or business making the booking or on whose behalf a booking is made.
Goods means all items, personal belongings, furniture, equipment and other property which are the subject of the Service.
Vehicle means the van or other vehicle used to provide the Service.
Service Area means the general locality in which Man with Van North End operates, including North End and surrounding areas, as may be specified at the time of booking.
2. Scope of Services
Man with Van North End provides man and van removal and transport services for domestic and commercial customers. Services may include local moves, short-distance relocations, furniture transport, student moves, and light commercial deliveries. Service availability may vary depending on the date, time, location, and size of the job.
Details of the Service, including the collection and delivery addresses, access details, floors, distance involved, anticipated duration and any special handling requirements, will be agreed at the time of booking. The Customer is responsible for providing accurate and complete information so that an appropriate quotation and service plan can be prepared.
3. Booking Process
3.1 Bookings may be requested by the Customer via our designated booking channels. When requesting a booking, the Customer must provide all relevant details, including addresses, dates, times, inventory of Goods where applicable, access restrictions and any special requirements.
3.2 A booking is considered provisional until it has been confirmed by us. Confirmation may be provided in writing or by another agreed method. Man with Van North End reserves the right to refuse any booking request at its discretion.
3.3 Quotations are based on the information supplied by the Customer and are usually calculated with reference to factors such as time, distance, number of staff required, size of the Vehicle and nature of the Goods. If the information provided proves to be inaccurate or incomplete, we may adjust the quotation or charge additional fees.
3.4 The Customer must notify us as soon as possible of any changes to the booking, including changes to dates, times, addresses, access arrangements or volume of Goods. Changes are subject to availability and may lead to an increase or decrease in the agreed price.
4. Customer Responsibilities
4.1 The Customer must ensure that adequate access is available at both collection and delivery locations. This includes arranging any parking permissions, permits or loading bay access, and ensuring that the Vehicle can park safely and reasonably close to the property.
4.2 The Customer is responsible for properly packing and securing Goods unless packing services have been expressly agreed as part of the Service. Fragile or valuable items must be clearly identified and suitably protected.
4.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to arrange their removal and to accept these Terms and Conditions on the owner’s behalf.
4.4 The Customer must not submit for removal or transport any Goods which are dangerous, illegal, perishable, or otherwise unsuitable, including but not limited to explosives, flammable substances, firearms, drugs, live animals, plants, or items that are prohibited by law.
5. Payments and Charges
5.1 Prices will be provided in a quotation or price estimate before the Service is confirmed. Unless otherwise specified, prices are quoted on an hourly rate or fixed-fee basis, inclusive of the agreed vehicle and crew.
5.2 We reserve the right to request a deposit or full prepayment to secure a booking. Any such requirement will be communicated at the time of booking. Deposits may be non-refundable in accordance with the cancellation terms set out in these conditions.
5.3 The balance of any charges is payable in accordance with the payment terms agreed at the time of booking. Payment is typically due on completion of the Service, unless otherwise agreed in writing.
5.4 We may accept various forms of payment, which could include cash and card payments, subject to availability at the time of booking or service. Any additional payment charges, such as card processing fees, will be set out prior to payment.
5.5 If the duration of the job exceeds the original estimated time due to factors beyond our control, such as additional Goods, delays in gaining access, waiting for keys or unforeseen loading difficulties, we may charge for extra time at the agreed hourly rate or a reasonable rate reflective of the additional work.
5.6 Where payment terms are not met, we reserve the right to charge interest on overdue amounts and to withhold or suspend further services until payment is received.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or postpone a booking, they must notify us as soon as reasonably possible.
6.2 We may apply cancellation charges based on how much notice is given before the scheduled start time of the Service, for example:
a. More than 48 hours’ notice: No cancellation fee or a minimal administration fee, if applicable.
b. Between 24 and 48 hours’ notice: A percentage of the quoted price may be charged to cover allocated resources and lost opportunities.
c. Less than 24 hours’ notice or failure to be available at the agreed time: Up to 100 percent of the quoted price may be charged.
6.3 Any specific cancellation fees or percentages, if different from the above guideline, will be confirmed at the time of booking.
6.4 We reserve the right to cancel or amend a booking in circumstances beyond our control, such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns or other events of force majeure. In such cases, we will make reasonable efforts to rearrange the Service at a mutually convenient time or offer a refund for any prepayments relating to the affected booking. We shall not be liable for any consequential loss arising from such cancellation or amendment.
7. Access, Parking and Delays
7.1 The Customer is responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery points within a reasonable distance of the property.
7.2 Any parking charges, fines or penalties incurred as a result of inadequate or improperly arranged parking facilities may be charged to the Customer.
7.3 If delays occur due to factors outside our control, including but not limited to waiting for keys, lack of access, lift breakdown, traffic congestion, or the Customer not being ready, we may charge for waiting time at the agreed hourly rate or a reasonable rate reflective of the delay.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in handling and transporting the Goods. However, our liability is subject to the limitations set out in these Terms and Conditions.
8.2 We shall not be liable for loss or damage arising from:
a. Incorrect or inadequate packing by the Customer where packing services have not been provided by us.
b. Normal wear and tear, or minor marks, scuffs or scratches that may occur during removal, especially where access is tight or awkward.
c. Pre-existing damage, defects or weaknesses in the Goods or property.
d. Mechanical or electrical derangement of appliances or equipment unless there is clear evidence of external impact caused by our negligence.
e. Loss or damage resulting from war, terrorism, acts of God, natural disasters, extreme weather, or other events beyond our reasonable control.
8.3 Our liability for loss of or damage to Goods, if established, may be limited to a reasonable amount taking into account the age, condition and value of the Goods, subject to any legal minimums that may apply.
8.4 The Customer is required to inspect the Goods and premises as soon as reasonably possible after completion of the Service. Any apparent loss or damage alleged to have been caused by us must be reported promptly. Failure to notify us within a reasonable period may affect the ability to investigate the matter or consider any claim.
8.5 We shall not be liable for any consequential or indirect losses, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress resulting from any delay, loss or damage.
9. Customer Warranties and Indemnity
9.1 The Customer warrants that all information supplied to us is accurate and complete to the best of their knowledge.
9.2 The Customer agrees to indemnify Man with Van North End against any loss, damage, claim or expense arising from:
a. Misrepresentation of the nature or value of the Goods.
b. Transporting prohibited, illegal, dangerous or inappropriate items.
c. Failure to obtain necessary consents, permits or access rights for the premises.
d. Any claim by a third party alleging ownership or rights over the Goods.
10. Waste and Disposal Regulations
10.1 Man with Van North End is not a general waste disposal contractor. We will not remove or dispose of household refuse, hazardous waste, clinical waste, or any items prohibited by law.
10.2 Where we agree to take away unwanted items as part of the Service, these must be non-hazardous and suitable for lawful disposal or recycling. Additional charges may apply for such services, which will be confirmed in advance wherever reasonably possible.
10.3 The Customer is responsible for ensuring that any items requiring special treatment under waste regulations, such as electrical goods, mattresses, or items containing hazardous materials, are identified in advance. We reserve the right to refuse removal or disposal of such items if appropriate arrangements are not in place.
10.4 The Customer must not request or encourage us to dispose of items unlawfully, such as fly-tipping or leaving waste in unauthorised locations. Any costs, penalties or claims arising from unlawful disposal requested by the Customer may be charged to the Customer.
11. Insurance
11.1 Man with Van North End aims to handle Goods with due care and attention. Customers are encouraged to maintain adequate insurance for their own property, including cover during removal and transit.
11.2 Any specific insurance coverage included or available in relation to our Service, and any limits or exclusions applying to such cover, will be communicated to the Customer where relevant. It is the Customer’s responsibility to consider whether additional insurance is required to protect high-value or particularly fragile items.
12. Complaints and Dispute Resolution
12.1 If the Customer has a concern or complaint about the Service, they should raise it with us as soon as possible so that we have the opportunity to investigate and, where appropriate, address the issue.
12.2 We will seek to handle complaints fairly and promptly, and may request further information or evidence to assist our review.
12.3 If a dispute cannot be resolved informally, the parties may consider mediation or other alternative dispute resolution methods before proceeding with any formal legal action, where this is appropriate and cost-effective.
13. Data Protection and Privacy
13.1 We may collect and process personal data such as names, addresses, and contact details for the purposes of administering bookings, providing services, and handling payments and queries.
13.2 Personal data will be handled in accordance with applicable data protection laws. Information will be kept secure and only retained for as long as necessary to fulfil the purposes for which it was collected or as required by law.
14. Changes to These Terms
14.1 Man with Van North End may update or amend these Terms and Conditions from time to time. Any new version will apply to bookings made after the date on which the updated terms are published or otherwise brought to the Customer’s attention.
14.2 The version of the Terms and Conditions in force at the time of booking will generally apply to that booking unless otherwise agreed or required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Service.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 No waiver by Man with Van North End of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and Man with Van North End in relation to the Service and supersede any prior discussions, understandings or arrangements, whether written or oral, relating to the subject matter.
By confirming a booking or using the Service, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
